Frequently Asked Questions
Everything you need to know about your COWIN audio experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Does COWIN offer a warranty on electronic products?
Yes, all COWIN headphones and speakers come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions.
What is your return policy for open-box items?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return your product in its original packaging for a full refund.
How do I pair my noise-canceling headphones with my device?
Put your headphones into pairing mode by holding the power button for 5 seconds until the light flashes. Then, select the COWIN model from your device's Bluetooth settings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are COWIN headphones compatible with gaming consoles?
Most models are compatible via a 3.5mm audio cable. For wireless Bluetooth connection, a separate Bluetooth adapter for your console may be required.