Returns & Exchanges
At COWIN, we stand behind the quality of our premium audio equipment and offer a 30-day risk-free return policy for all purchases. If you are not completely satisfied with your sound experience, we will provide a full refund or exchange to ensure your satisfaction.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your electronics in their original packaging, including all accessories, manuals, and cables to ensure a full refund.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing